About the Role
We are seeking a dynamic and experienced professional to manage key ICT service desk support functions.
This pivotal role ensures the delivery of high-quality, efficient, and customer-focused ICT support services.
* Oversee service requests, incidents, and problems to maintain service standards and optimise customer satisfaction.
* Analyse performance data to drive continuous improvement.
* Collaborate closely with directorates to ensure timely and effective resolution of technical issues.