Job Summary
We are seeking a skilled and patient professional to provide top-notch support to our internal and external customers.
Key Responsibilities
* Deliver high-quality service desk assistance, ensuring seamless interactions with clients across various platforms.
* Receive and document all incoming calls and requests, providing personalized attention to each customer's needs.
* Preliminary fault diagnosis and basic issue resolution – making informed decisions with accuracy.
Preliminary understanding of problem-solving strategies.
The ability to interact effectively with people from diverse backgrounds.
Good analytical skills for prompt trouble-shooting.
Communication skill combined with empathy towards the end-users,