Join to apply for theNetwork Leadrole atAtturra.
What You'll Be Doing
The Network Lead performs a dual role as both a hands-on network engineer and an operations leader, ensuring the stability, security, and performance of our client's enterprise network environment.
This role is responsible for managing daily operations, leading a small technical team, driving service excellence, and acting as the main link between Atturra and customer stakeholders at both operational and executive levels.
The leader should be able to resolve complex network issues and confidently represent the network function to other customers' IT divisions, ensuring network services align with broader IT and business objectives.
Operational Leadership
Lead and mentor a team of engineers, ensuring delivery against SLAs, project commitments, and business outcomes.
Serve as the champion of Atturra within our customers, and customer's advocate back into Atturra.
Build and maintain trusted relationships with senior executives, business leaders, and cross-functional IT teams across different clients.
Represent the network function in executive-level forums, communicating network performance, risks, and initiatives to non-technical stakeholders.
Develop and enforce operational policies, processes, and standards that drive efficiency and reliability.
Monitor and report on KPIs, service delivery, and incident/problem trends, providing insights and continuous improvement plans.
Manage resource allocation, escalations, and workload prioritisation to ensure stability of operations.
Contribute to strategic planning for network transformation and future technology adoption.
Technical / Engineering
Design, install, configure, and support enterprise network infrastructure (switching, routing, firewall, wireless, WAN, SD-WAN, VPN).
Maximise network performance through monitoring, troubleshooting, and optimization.
Secure network systems by implementing and enforcing security policies and firewall configurations.
Provide hands-on support for network incidents, outages, and escalations, including after-hours on-call coverage.
Deliver core network support and rollout of new solutions across customer distribution centres, stores, and head offices.
Document and own solution diagrams, standards, and technical runbooks.
Liaise with vendors, ISPs, and third parties to manage escalations and ensure effective resolution of issues.
Participate in pre-sales solution design, project planning, and implementation as required.
Working Conditions
Based in Melbourne
Permanent full time
Primary Responsibilities
Tertiary qualification in Computing, Information Science, or related discipline.
Proven track record in executive stakeholder management, with the ability to communicate technical concepts clearly and influence decision-making at the highest levels.
Experience working across IT functions such as Helpdesk, Application Support, and Infrastructure, ensuring cross-team collaboration and service alignment.
Strong leadership, interpersonal communication, and stakeholder engagement skills.
Experience in budget/resource management and service delivery reporting.
Industry certifications such as CCNP, JNCIP, or Fortinet NSE are highly desirable.
Personal Attributes
Able to balance hands-on technical work with people and stakeholder leadership.
Calm under pressure with strong problem-solving and decision-making skills.
Commercially aware, with an ability to link technical outcomes to business impact.
Confident, polished, and professional in representing Atturra Managed Services within customers.
Passionate about continuous improvement and delivering customer success.
Why is this an exciting opportunity?
Atturra Managed Services (AMS), a fast-growing, publicly-listed advisory and IT solutions provider, with over 700 employees across Australia, New Zealand and Singapore.
Atturra works on high-profile transformation projects, offering leading Hybrid IT, Private Cloud and Connectivity services with more than 40 years of experience in delivery.
What Our People Say
"We are working towards a very bright future." "It's a company with vision and a promising future."
The Transformation You'll Experience
At Atturra you'll be working on some of the highest profile transformation and technology projects in Australia.
The depth, breadth and scope of our projects mean you are continually developing your skillset and the value you can deliver.
These are projects that are making a real difference in people's lives, allowing you to build the future, together.
Why you'll love working here
Culture of possibility: At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth.
We believe in a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.
A Strong Set Of Company Values
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do.
These traits are integral to the way we do business and are the values we strive for.
Valuable Employee Benefits
Employee benefits, recognition, and wellbeing platform
Career growth via succession planning, internal promotions, and mentorship opportunities
Ongoing investment in professional development through industry certifications and study assistance
Mental health support through our Employee Assistance Program
Support for family and caring responsibilities, including paid parental leave
Employee referral program, with monetary incentives offered
How To Apply
Careers | Atturra
au-en/careers
Notes
Atturra is committed to diversity and inclusion and welcomes applications from all backgrounds.
We request that you do not contact Atturra employees outside of the Talent Acquisition team for hiring queries.
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