We are seeking a dedicated Service Technician to join our growing team in Beverley. As part of the growing Country Care Group, Homecare Equipment has a long and committed history in providing mobility, rehabilitation, and hospital equipment solutions across South Australia.
The Service Technician will provide technical support, service/maintenance work, administration, customer service, business development and other tasks suitable to the position. This position requires a current unrestricted Drivers Licence, National Police Check, NDIS Workers Check and evidence of COVID-19 and current Flu vaccination.
Key Responsibilities
* Deliver excellence in customer service through all interactions with clients, suppliers, medical professionals, facilities and key stakeholders
* Perform maintenance requirements for hire stock
* Manage personal tool kit and spare part list
* Pick up/deliveries/cleaning of equipment
* Basic iPad skills to use service portal
* Ensure compliance of all work-related activities in accordance with company OHS policies
* Keep clear and precise records/photos on SM8 of work carried out for invoicing and reporting requirements
* Maintain inventory controls for spare parts with cost effective and organised operations
* Responsible for the completion of all maintenance/service requests as assigned, on site and at workshop
* Inspect and diagnose faults in a range of healthcare equipment including hospital beds, lifter chairs and scooters
* Service, repair and deliver mobility & healthcare equipment in private homes or facilities
* Test and Tag equipment in the warehouse, at facilities and individual homes in accordance with Australian Safety Standards
* Deliver healthcare equipment to private clients and facilities such as Aged Care Homes and Hospitals
* Occasional overnight stays on regional trips
Requirements
* Excellent customer service skills with ability to develop a quick rapport with a diverse range of people
* Unrestricted drivers licence
* Adhere to Australian road rules
* Maintain a current & satisfactory National Police Check
* Excellent written and verbal communication skills
* Basic computer skills
* Fully Vaccinated against COVID-19 and current Flu
Highly Desired
* Experience in working in a service technician role
* Electrical Test & Tag Licence (must be prepared to obtain if not held)
* Experience in serving and repairing auto electrical equipment
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