Job Function: Customer Service / Call CentreWork Type: Ongoing - Part TimeClient Services OfficerWork for Funds in Court, an office of the Supreme Court of VictoriaJoin the Client Services Team providing customer support to clientsAbout usThe Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.Funds in Court (FIC) is an Office of the Supreme Court of Victoria that deals with funds paid into Court.About the RoleThe Client Services Officer (CSO) is a member of the Client Services Team and is a client's day-to-day contact at Funds in Court. The CSO deals with persons under ‘legal disability' including their carers and is primarily responsible for submitting requests to access their funds, either to purchase an item, for daily expenses or for larger transactions such as house and vehicle purchases to judicial officers for consideration.Key accountabilities include:Managing a portfolio of clients with awards ranging up to several million dollars providing efficient, timely and effective funds administration services for persons under disability to achieve Client Services standards.Submitting well-researched, comprehensive memoranda along with sound recommendations for consideration by the Senior Master, or other Associate Judges, and the Judicial Registrar.Identifying and escalating more serious client issues to the Senior Client Services Officer or Team Leader, as appropriate.Coordinating and conducting initial meetings with clients and interested parties both in the office or in the client's home, as may be required.Maintaining current, accurate records in the Trust Management System (TMS), and meet relevant audit requirements.About YouKnowledge of relevant legislation, particularly the Supreme Court Act 1986, Trustee Act 1958, the Guardianship and Administration Act 2019, and the Charter of Human Rights and Responsibilities Act 2006.Ability to have difficult conversations whilst being sensitive to client needs.Active listening skills and well-developed professional communication skills.Sound experience and advanced skills in the use of the Microsoft Office suite of applications.How to applyClick the ‘Apply Now' button, ensuring you include your resume.Other informationCSV is the employer of staff at Courts Group. CSV values the unique backgrounds, experiences, and contributions that each person brings to our community and encourages and celebrates diversity.
#J-18808-Ljbffr