Job Summary
We are seeking a Senior L3 Technical Support Engineer to join our team.
This role focuses on providing post-sales support for customers using Blue Planet products, requiring strong analytical and troubleshooting skills. The ideal candidate enjoys direct interaction with customers and is self-motivated to resolve issues quickly.
The position involves identifying and resolving complex technical issues. This may include occasional off-hours and travelling if needed. As a member of the team, you will be working closely with other engineers and technical teams.
This is an opportunity to utilise your expertise in analysing complex problems and develop innovative solutions to improve customer satisfaction.
The ideal candidate will have excellent communication skills, a passion for learning and a willingness to take on new challenges.
This is a chance to make a real impact in the industry and contribute to the success of the company.
You will be responsible for collaborating with cross-functional teams to identify and implement process improvements.
As a Senior L3 Technical Support Engineer, you will play a key role in driving business growth and development.
The successful candidate will have a proven track record of delivering high-quality results under pressure.
Key responsibilities include:
* Providing post-sales support to customers
* Resolving complex technical issues
* Collaborating with cross-functional teams
* Identifying and implementing process improvements
* Driving business growth and development