Customer Service Attendant (Relief) - Rockhampton
Req. Id: 11168
Date: 14 Apr 2026
Location: Rockhampton, QLD, AU, 4700
Company: Queensland Rail
You'll connect Queensland. We'll connect you to an amazing career.
At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.
About the Role
As a Customer Service Attendant (Relief), you will play an integral role in providing world‐class customer service aboard the Spirit of Queensland or the Rockhampton Tilt Train services where you can expect to be away for approximately 48 hours at any given time. You can also expect up to 3‐day trips away and the chance to explore Queensland while you work.
Temporary full‐time position until April 2027 with a rotating roster of days, nights / overnights, weekends and public holidays. The roster will be provided one week in advance so flexibility is essential.
Responsibilities
* Creating a memorable onboard customer experience
* Delivering a food and beverage service, including galley duties and trolley service
* Managing storage, preparation and cooking of food and beverage items
* Performing general cleaning duties and maintaining food hygiene standards
* Ensuring passenger safety by reporting operational issues
* Processing payments via cash and EFTPOS
* Performing platform duties, which includes acceptance and handling of checked baggage, assisting with customer enquiries and general cleaning of the platform area
Benefits
* Annual salary of $66,837 (pro‐rata) / approx. $33 per hour + 12.75% super + applicable penalties and allowances
* Work within a supportive team environment
* Opportunity to work for an industry leader where on‐the‐job training will be provided
Qualifications
* Previous experience providing face‐to‐face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous.
* Ability to work independently and in a team
* Strong work ethic and willingness to go the 'extra mile'.
* Excellent communication skills and a customer‐focused approach
* Ability to think quickly, manage unexpected situations and perform under pressure
* Sound cash management skills.
* Safety‐focused mindset
* Ability to perform occasional heavy lifting (up to 20kg)
* Obtain Responsible Service of Alcohol (SITHFAB002 / SITHFAB021) and Food Safety certifications (SITXFSA001 / SITXFSA005) prior to employment
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve. We are inclusive, collaborative, respectful, and value our differences.
If you require an adjustment during the recruitment process, contact Tanya Anderson via phone or email below. We can only accept applications received via our website.
Queensland Rail pays its respect to Elders past and present. Queensland Rail also acknowledges the contributions of First Nations (Aboriginal and Torres Strait Islander) peoples within Queensland Rail and the communities we serve.
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