Customer Service Manager Opportunity
This role is a great opportunity to work in the retail hearing health sector. Our company is actively promoting the idea that hearing checks are simple, quick and easy. This position involves working with customers, training and motivating staff, and providing feedback to maximize performance.
The successful candidate will be responsible for:
* Driving lead generation by engaging with potential customers at our Joondalup store.
* Meeting daily and monthly sales KPIs through effective staff management and training.
* Supporting the store Clinician (Audiologist) by scheduling and following up appointments.
* Completing daily operational processes and developing strategies to increase customer leads, expand store traffic, and optimize profitability.
We are seeking an experienced and talented Manager who can motivate the team to deliver exceptional results. The ideal candidate will have:
* Previous experience meeting and exceeding business targets.
* Strong listening and communication skills, as well as people management and problem-solving abilities.
* Basic computer literacy.
In return, we offer:
* Achievable monthly and yearly incentive programs.
* Comprehensive training and career development opportunities.
* Great career growth opportunities and progression planning.
* A supportive team environment.
If you want to make a difference in people's lives and believe you can achieve more, please apply now.
Key Responsibilities:
- Drive lead generation daily by engaging with potential customers.
- Meet daily and monthly sales KPIs through effective staff management and training.
- Support the store Clinician (Audiologist) by scheduling and following up appointments.
- Complete daily operational processes and develop strategies to increase customer leads, expand store traffic, and optimize profitability.
Requirements:
- Leadership: 1 year of experience preferred.
- Retail management: 1 year of experience preferred.
Work Location: In-person, Joondalup, WA 6027.
Relocation Required: Yes, before starting work.