Job Description: We are seeking a highly skilled professional to join our team as a Customer Service Specialist. As a key member of our retail banking team, you will play a vital role in providing exceptional customer service and ensuring that customers have a seamless banking experience. * You will be responsible for meeting each customer's end-to-end financial needs and goals through transaction activities, needs-based conversations, and educating them on the available financial solutions. * You will have in-depth knowledge of products and services to complete customer transactions accurately. * You will work collaboratively with your team members to deliver high-quality customer service and promote ANZ's brand values. About You: The ideal candidate should possess excellent communication skills, including the ability to effectively communicate with customers from diverse backgrounds. They should also be proficient in using various digital channels and technologies to deliver enhanced customer experiences. They must have the ability to multitask efficiently while maintaining accuracy in completing tasks. Adaptability is crucial as this role requires being able to handle ambiguity while continuously prioritizing tasks according to changing demands and resource availability. A strong understanding of compliance regulations is essential,¡as well as possessing effective interpersonal skills that foster positive relationships within the workplace. Benefits