Room Attendants are key to delivering exceptional guest experiences in a fast-paced, 5-star accommodation environment.
Reporting to the Housekeeping Team Lead, you will be responsible for maintaining high standards of cleanliness and presentation in all areas of the resort, including guest rooms and public spaces.
As a Room Attendant, your primary focus will be on providing an outstanding service experience for our guests. This includes responding promptly to their needs, ensuring all rooms meet RACV's quality standards and being proactive in identifying opportunities to enhance our service delivery.
A strong attention to detail is essential, as you will be working independently to ensure that all tasks are completed to a high standard. Additionally, effective communication skills are necessary to work collaboratively with colleagues across various departments.
This role offers flexibility for parents or individuals seeking a balanced lifestyle, with shifts operating from 9am - 2pm. If you are passionate about delivering exceptional customer service, possess excellent organizational skills and thrive in a dynamic team environment, we encourage you to apply.
Key Responsibilities:
* Clean and maintain all guest rooms and public areas to a 5-star standard
* Respond promptly to guest requests and needs
* Identify opportunities to enhance service delivery and suggest improvements
* Work collaboratively with colleagues to achieve shared goals
* Maintain a high level of attention to detail in all aspects of the role
Requirements:
* Previous housekeeping experience (desired but not required)
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong attention to detail and ability to prioritize tasks
* Flexibility to work multiple shifts, including weekends and public holidays
Benefits:
* Employee benefits and discounts on RACV products and services
* Employee of the Month recognition program
* Supportive and friendly workplace culture
* Ongoing training and career development opportunities
* Free parking onsite
* Uniform provided
About Us:
RACV values its employees and offers a supportive and inclusive work environment. Our company culture is built around four core values: Innovation, Accountability, Care and One Team. We strive to deliver exceptional customer service, while fostering a positive and respectful workplace culture.
Application Process:
To apply for this exciting opportunity, please submit your application, including evidence of your eligibility to work in Australia and consent to a criminal record check. We look forward to hearing from you!