At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! As the Business Analyst in Enterprise Technology Services (ETS), our global technology team you will be the subject matter expert as well as a trusted analyst, improving finance technology platforms and products. In this role you'll get into the detail of how a solution meets business needs and articulate the complex rules around it, while working across challenging and dynamic technical and finance environments. If you're interested in a role where you can grow with the business as we define new service and technology offerings and better ways to serve the needs of our business, and have experience supporting finance systems, please apply! Day in the life: Facilitate business requirements gathering / user story mapping and translate them into functional specifications Analyse business requirements, management systems, process performance, and technical solutions Develop use cases and process flows to support the development of software solutions Conduct gap analysis and provide recommendations to relevant stakeholders to ensure that project objectives are aligned with business goals Defining detailed product requirement documents and definitions that promote scalability, smart practices, and an intuitive platform Documenting requirements by studying business functions, gathering information from users, and evaluating output Working with engineers, solution architects and test teams to develop, test and implement platform features and bug fixes Identifying key business/system processes, business rules, functional & non-functional requirements Assisting with the configuration and development of system enhancements and innovation You'll be perfect for the role if you have: Minimum 3 to 5 years technical business analysis experience Experience supporting finance systems Devops and SQL experience Technical experience Understand of all aspects of the systems/software development lifecycle Good quality documentation skills, both technical and non-technical Sound business analysis skills, including solution definition, business process flows, impact analysis, problem resolution and reporting Agile software development methodology experience End to end understanding of development processes What you'll Enjoy: ???Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised Learning & Development pathway options Exclusive Staff Discounts: Accessible via our employee-only portal with 350 of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment LI-KC1LIonsite