Job Description
About the Team
KPMG Australia's award-winning Microsoft team is on the lookout for exceptional talent. Our Perth team is at the heart of a national network including Sydney, Melbourne, and Brisbane. We proudly boast a team of over 200 certified practitioners specialising in Microsoft Azure, Dynamics 365 (D365), Analytics, and Power Platforms. Our mission is to deliver seamless transformations using Microsoft's leading-edge technologies to drive impactful business outcomes for our clients across various industries, including government, education, energy, and resources.
As a part of this dynamic and fast-growing team, you will have the opportunity to work on influential projects that harness the power of the Microsoft Dynamics platform to bring innovative and effective solutions to our expanding client base in Perth.
About the Role
We are seeking a passionate and experienced Microsoft Dynamics 365 CRM Solution Architect to join our Perth office. In this pivotal role, you will lead multi-disciplinary teams to develop and deliver high-impact customer experience outcomes. Your expertise in Microsoft Dynamics 365 CRM & Power Platform will enable you to shape and implement innovative solutions that address client challenges and drive real business transformations.
Role Description
As a Microsoft Dynamics 365 (D365)CRM Solution Architect, you will:
- Envision and execute creative solutions tailored to our clients' needs by designing and implementing comprehensive D365 CRM solutions.
- Lead client requirement workshops, document client needs, and outline application solutions that meet their objectives.
- Configure D365 CRM systems as per Configuration Workbooks and detail functional enhancements based on client specifications.
- Develop test scripts from functional requirements and oversee the testing of application configurations.
- Coordinate with technical consultants to construct detailed technical specifications.
- Drive continuous improvement in our methodology and assets to deliver enhanced value to our clients.
Your leadership attributes and commitment to customer satisfaction are key. You will:
- Lead large, multi-discipline transformation programs.
- Cultivate trusted relationships with internal and external stakeholders across all organisational levels.
- Navigate clients through end-to-end business and technology transformations to achieve meaningful business outcomes.
- Engage with stakeholders at all levels, from facilitating workshops to conducting steering committee meetings.
- Develop cutting-edge technology strategies focused on tangible user value and lasting change.
- Champion improvements in our delivery approach and methodology.
Experience
We are looking for candidates who possess:
- Proven leadership experience in managing complex, multi-disciplined programs that include the implementation of Microsoft Dynamics 365.
- Comprehensive knowledge of Customer Engagement areas, including Sales, Marketing, and Customer Service.
- Hands-on experience with the Power Platform (Power Apps, Automate, Power BI).
- Domain knowledge in Government, Education, or Energy & Mining sectors is highly desirable.
- Experience working with or within consulting organisations.
Qualifications
A university degree in a relevant field.
Additional Information
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.
Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who've got your back. You'll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.
At KPMG, you'll take control over how you work. We're embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.
Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Support Team.
At KPMG every career is different, and we look forward to seeing how you grow with us.