Administration & Support, Retail Banking
We're looking for a skilled Client Service Consultant to join our dynamic team. As the friendly and knowledgeable first point of contact for clients through live chat, you'll be at the forefront of delivering exceptional customer service.
About the Role
This is an exciting opportunity to work in a fast-paced environment where you'll have the chance to make a real impact. You'll be responsible for understanding clients' needs regarding their financial products and services, showcasing your ability to ask insightful questions and provide effective solutions.
Your Key Responsibilities
* Identify and escalate issues to supervisors, including opportunities for enhancing best practice guides
* Direct queries to the appropriate support teams
* Maintain accurate records and follow contact centre processes and guidelines
* Deliver excellent customer service while being empathetic and resolving queries in a timely manner
Our Team
You'll be part of a diverse and inclusive team that values collaboration and creativity. We're committed to fostering a workplace where everyone feels welcome and empowered to contribute.
About Macquarie
Macquarie is a global financial services group operating in 34 markets with 55 years of unbroken profitability. We're passionate about building a better future and are dedicated to making a positive impact on society.
What We Offer
* Hybrid and flexible working arrangements
* One wellbeing leave day per year and up to five additional days leave based on length of service
* Paid volunteer leave and donation matching
* A range of benefits to support your physical, psychological and financial wellbeing
Diversity, Equity and Inclusion
We're committed to creating a workplace where everyone can thrive. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background.