Is a leading International Freight Forwarding company providing customised supply chain solutions to their portfolio of clients.
Working in a vibrant, collaborative team environment offering flexible working conditions (work from home and office). With your strong work ethic and determination to succeed, this could be the role for you.
The Role
Based outside of the city fringe (with parking available), you will be managing shipments from customer enquiry to placing an order and keeping the customer updated on the status of the shipment.
Your experience within Freight forwarding is key to this role. Ideally you will have customer service or Sales support experience liaising with customers – via phone, email and processing orders.
This is a great opportunity for someone who is passionate about forwarding and wants to develop their skills. With a supportive team and flexible work conditions on offer and generous bonus incentives this could be the change you are looking for.
Responsibilities
* Managing a portfolio of key customers
* Customer service – Assist with enquiries, process orders
* Expedite customer orders for LCL, FCL, FAK into Australia
* Order status management – Update system, provide weekly status reports to clients
* Liaising with overseas offices/agents on a daily basis via email/phone
* Preparing quotations as required
* Work closely with operations, monitoring the shipments to ensure they move as booked
To be considered
* Minimum 2+ years' experience in Customer Service (liaise with customers over telephone and email, processing orders/enquiries)
* Freight forwarding/Transport experience (Advantage)
* EDI Cargowise experience (Advantage)
* Strong telephone influencing skills and excellent phone manner
* A "Can do" attitude and willingness to learn
* Intermediate to advanced Microsoft skills – particularly Excel
On Offer
Offering flexible working conditions (work from home and office). Modern offices and Gym membership included to join this dynamic team. This is a great opportunity to join a growing business and develop your skills in career. Remuneration is flexible based on experience.
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