Guest Service Agent / Night Audit
As Guest Service Agent/ Night Audit, your role is pivotal in shaping our guests' entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel's distinguished service reputation remains intact.
Primary Responsibilities
* Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
* Confidant in communicating with guests and colleagues to ensure cohesive collaboration
* Conquer challenges alongside guests, transforming dilemmas into success stories
* Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike
* Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
* Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
* Display proficiency in accurately handling reservations and managing guest accounts
Skills And Experience
* Innovative approach to exceeding customer service expectations
* Skilled at collaborating within teams, as well as working independently
* Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
* Proficiency in both written and verbal communication
* Previous experience in hotel front desk operations is a valuable asset
* Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
Accor Benefits
* ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
* Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
* Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
* Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
* Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
* Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
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