Customer Service Professional Role
We are seeking a professional Customer Service Representative to deliver exceptional guest experiences at our establishment.
* Welcome and interact with guests in a warm and professional manner.
* Manage the check-in and check-out process efficiently and accurately.
* Respond promptly to guest inquiries and requests, ensuring excellent customer service.
* Process payments and manage daily financial transactions securely.
* Collaborate with other departments to resolve guest issues effectively.
* Maintain a clean and organized reception area for an inviting atmosphere.
* Provide information about hotel amenities and local attractions to enhance guest satisfaction.
* Manage room assignments and coordinate administrative tasks as needed.
* Ensure compliance with all safety and security procedures for a secure environment.
Key Requirements
* Deliver outstanding customer service with a friendly and enthusiastic attitude.
* Strong communication skills in English; additional languages are beneficial.
* Previous experience in hospitality or customer-facing roles is preferred.
* Proficiency in hotel management software such as Opera, though prior experience is advantageous.
* Excellent multitasking and organizational skills for efficient task management.
* Ability to remain calm under pressure and provide solutions quickly.
* Strong problem-solving skills and attention to detail ensure accurate results.
* Basic computer proficiency in Microsoft Office applications.
* Flexibility to work varied shifts including weekends and public holidays.
* A high school diploma or equivalent; further education in hospitality is desirable.