Mantra Hervey Bay located along the beautiful marina with spectacular ocean views of Southern Queensland's coastline comprises of one, two, and three-bedroom apartments and heated lagoon-style outdoor pool complete with decked bridge and waterfall. In your downtime, explore around K'gari by 4WD, swimming in crystal clear shorelines or taking a sunset cruise to watch the migration of Australia's Humpback Whales.
Purpose
As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.
The successful candidate will support two of our wonderful properties - Mantra Hervey Bay and Breakfree Great Sandy Straits.
Primary Responsibilities
* Take the helm and guide the hotel's day-to-day operations with expertise
* Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
* Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
* Contribute to roster planning and preparation
* Embrace authenticity and let your unique self‑shine in every shift
Skills and Experience
* Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
* Proficiency in using reservation and property management systems is a plus
* Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
* Masterful in the art of both the written and spoken communication
* Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide
Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities-We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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