* As a Referral Officer, you’ll be the gateway to care – the first connection point for clients and families seeking support.
* $26.30 - $28.29 + generous salary packaging to boost take-home pay
* Enjoy a stable work environment that genuinely offers a supportive work-life balance, ongoing training and development opportunities, and a range of employee benefits designed to enhance your well-being.
Are you highly organised, compassionate, and ready to be the welcoming voice for people seeking support? CatholicCare Central Queensland is looking for a Referral Officer to join our Client Experience Team in Rockhampton.
About the role:
As the first point of contact, you’ll manage incoming referrals and guide clients through the intake process with care and professionalism. You’ll ensure referrals are handled efficiently, profiles are set up accurately in our client management system, and that clients and families feel supported every step of the way.
🔹Review and assess referrals from various sources, including referral portals and the referral inbox, and assign them to the appropriate team or individual;
🔹Contact clients to confirm receipt of referrals, schedule initial intake appointments, and provide clear information on the next steps in the intake process;
🔹Set up preliminary profiles in the client management system, maintain up-to-date client information, and add case notes as needed; and
🔹Collaborate closely with team members and other departments to ensure a smooth and efficient referral process.
What we are looking for:
Essential:
🔹Experience in a referral or intake role within a healthcare or community services environment;
🔹Experience working with client management systems and handling sensitive client information; and
🔹Demonstrated ability to manage administrative tasks with attention to detail.
Desirable:
🔹Certificate III in Community Services, Aged Care, or a related field, or equivalent work experience; and
🔹Knowledge of aged care funding streams, experience with portals such as My Aged Care, and expertise in referral management processes.
Core Competencies
🔹High level of verbal and written communication skills, with the ability to engage effectively with clients and team members;
🔹High level of organisational skills to manage a high volume of referrals and administrative tasks efficiently;
🔹High level of attention to detail to ensure accurate and up-to-date records in the client management system;
🔹Sound level of experience in the use of applicable corporate systems and client management systems, including the Microsoft Office Suite; and
🔹Sound level of Cultural competency, with the ability to provide services to clients from diverse backgrounds.
Why join CatholicCare?
CatholicCare (formerly CentacareCQ) is a large, vibrant and well-respected, not-for-profit organisation providing services across the Catholic Diocese of Rockhampton. From Mackay in the north to Bundaberg in the south, and out to Longreach in the Central West, our primary focus is based on our Christian Ethos and the principles of Catholic Social Justice. CatholicCare is proud to deliver services and employ our people regardless of religion, background, or beliefs.
So what's great about CatholicCare?
⭐ A values-driven organisation committed to making a difference.
⭐ Supportive team culture with mentorship and professional development opportunities.
⭐ Our people are at the center of everything we do.
⭐ We're an organisation with big plans - our 430 strong workforce continues to grow and there's no plan to stop any time soon!
⭐ Access to Employee Assistance Program and wellness initiatives.
⭐ Meaningful work where you can contribute to positive organisational change.
Don't wait - Apply Now!
To apply for this fantastic opportunity, please submit:
📌 Your current resume
📌 A cover letter addressing the key aspects of the role
Don’t miss out! Apply today and be part of a team at CatholicCare Central Queensland.
NB: All offers of employment are subject to the satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children, prior to commencement.