Litton Andrews – Total Medical/Healthcare Recruitment and Consultancy Service
Our client is a leading private mental health provider delivering evidence‐based, innovative and compassionate psychiatric care. They are currently seeking a full‐time, permanent Medical Receptionist to join their growing team.
The clinic offers a comprehensive range of psychiatric services, including TMS, Esketamine Therapy and emerging Psychedelic‐Assisted Therapies. Based in newly built rooms across Brisbane's Northside, the practice has been thoughtfully designed to optimise patient wellbeing, bringing together cutting‐edge science with trauma‐informed, patient‐centred care.
We are seeking a professional, warm and highly organised Medical Administrator to play a pivotal role within a rapidly expanding multidisciplinary team. This position is integral to ensuring a seamless, supportive and compassionate patient experience from first contact through to ongoing care.
As the first point of contact for patients, families, healthcare partners and internal clinicians, you will contribute to the efficient day‐to‐day operation of the practice while upholding the highest standards of confidentiality, empathy and professionalism.
Key Duties and Responsibilities
* Provide exceptional front‐of‐house reception and high‐level administrative support to patients and their families, ensuring a welcoming and compassionate experience
* Manage all inbound calls, appointment scheduling and general clinic enquiries efficiently and professionally
* Support psychiatrists, nurses and allied health professionals with daily administrative coordination and workflow management
* Maintain accurate and up‐to‐date patient records using Clinic to Cloud software, adhering to the highest standards of confidentiality and privacy
* Process new patient referrals, Medicare claims, private health fund billing and third‐party payments
* Coordinate and manage patient treatment schedules, including TMS, Spravato and Psychedelic‐Assisted Therapy appointments
* Support broader clinic operations, including stock ordering, room preparation and liaison with external providers
* Assist with shared email inbox management and administrative workflow systems
* Contribute to a calm, professional and supportive clinic environment aligned with trauma‐informed, patient‐centred care
Skills and Experience Required
* Previous experience in medical administration, front desk reception or a health‐related customer service role
* A high level of professionalism, empathy and exceptional interpersonal and communication skills
* Strong organisational and time‐management skills, with the ability to multitask effectively in a fast‐paced clinical environment
* Proficiency in practice management software (Clinic to Cloud, Genie and/or Gentu preferred)
* Demonstrated ability to maintain confidentiality, manage sensitive information and support vulnerable patients with discretion and care
* A genuine commitment to trauma‐informed, patient‐centred interactions
* Ability to work collaboratively within a multidisciplinary team; prior experience in psychiatry, psychology and/or mental health settings will be highly regarded
* Familiarity with TMS, Esketamine (Spravato) or complex treatment scheduling will be considered an advantage
Remuneration
The role offers a competitive hourly rate of $35–$39 p/hour + superannuation, with the added convenience of excellent public transport access and ample street parking.
Application Process
Please email your application in the first instance to cathy@littonassociates.com or call Cathy Litton directly on (07) 3184 6648 or 0422 888 040 during business hours.
To view a full listing of our temporary and permanent vacancies, visit us at www.littonandrews.com.
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