Hello Ipswich... We're Hiring a Job Preparation Coach
We are seeking compassionate, empathetic and results-driven individuals who want to help make a difference in the community by empowering others to reach their potential through employment opportunities.
At WISE Employment, our Job Preparation Coaches play an integral role in making employment opportunities accessible for everyone.
As the Job Preparation Coach, you will deliver approved WISE Choices sessions in an interesting and engaging way which will result in an increase in readiness to work for our customers bringing them closer to securing sustainable employment.
You will also manage the Flex customers for the ESA.
Please note: there is an expectation of working at outreach sites associated with each office.
Perks of Joining WISE
* Competitive salary with Not-for-Profit Salary Packaging (tax savings)
* Four Wellness Days (1 every quarter), and opportunity to purchase additional annual leave
* Various health and lifestyle initiatives and benefits
* Access to discounts from leading retailers through Flare
* iPhone and laptop included
To be considered, you must:
* Have full Australian working rights
* Hold a full Australian driver's license
* Be willing to obtain a National Police Check
* Be able to pass a Working with Children Check
* Demonstrate the WISE attributes: Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
A day in a Job Preparation Coach role involves…
Building Customer Capability - 70%
* Deliver 25 hours of face-to-face customer training per week across the ESA, from the WISE approved WISE Choices Menu only (except social group activities), that improves customer readiness to work
* Maximise training attendance and satisfaction through delivering interesting, engaging and relevant content that includes evidence-based programs, job related training and social group activities
* Partner with Job Coach and Job Support Coach to ensure training options meet customer needs
* Encourage flexible customers to attend group sessions and transition to the intensive phase
Customer Engagement - 15%
* Deliver high quality content that receives high levels of customer satisfaction
* Ensure each flexible customer is contacted each six weeks as per contract requirements
* Case Manage all Flex customers in the ESA
Compliance - 10%
* Adhere to all compliance requirements
* Meet all compliance standards
WISE Role Model - 5%
* Always behave in line with WISE Values
* Comply with WHS policies and procedures
* Deliver industry leading customer centricity to customers
* Support site growth by attending pop-ups etc. when required
Essential Criteria
* 2 to 3 years' experience in services industries such as nursing; banking and finance; insurance; travel; hospitality; and retail
* Experience facilitating groups and/or running training sessions with groups
* Excellent written and oral communication skills
* Commitment to continuous learning and professional development
* Knowledge and experience working with Microsoft 365
* Hold a current Working with Children Check
Desirable Criteria
* Hold or are working toward relevant qualifications, for example, Training and Assessment, Business, Management, Community Services etc.
* Driver's License
WISE Employment
Celebrating over 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that is committed to providing quality employment, training, and support to the disadvantaged members of our community. We aim to inspire, transform and empower people by connecting them with employers who care. WISE also operates highly successful, inclusive social enterprises along with a range of other programs and services aligned to the needs of the community.
Visit our website here to learn more about WISE.
We are Inclusive
WISE is recognised by the Diversity Council Australia as an "Inclusive Employer 2024/2025". We actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTIQA+ community and Aboriginal and/or Torres Strait Islander candidates.
WorkatWISE #InclusiveEmploymentAustralia