Overview
Job Description — As a CBRE Program Manager, you will work with a team responsible for facilitating the program in the Life Sciences sector, in both client facing and internally focussed settings. This role is part of Lab Services with CBRE and is responsible for the creation and delivery of strategic programs representing major company initiatives. The role will manage, organise and implement high quality specialist engineering support to a wide range of laboratory equipment including managing laboratory support operations to drive quality and efficiency for the client's scientific staff. The role requires working at a senior level through a complex delivery programme, proactively improving pathways from scoping and discussion with teams to data analysis, collating plans, and providing delivery recommendations.
Responsibilities
- Manage contractual obligations: Adhere to SLA timelines in accordance to agreed service scope of the account contract
- Plan activities: Organise day-to-day and long-range activities for Lab services to meet business demand and provide service excellence
- Personnel management: Ensure day to day activities for defined Lab services scope are planned and appropriately resourced and available
- Responsible for Lab services personnel including hiring, promotions, recognition, discipline, and performance management
- Maintain training records: Keep training records updated in readiness for internal and external audit
- Engage with CBRE communities: Connect with Lab services platform team/Pharma Services Communities of Practice
- Maintain CMMS system: Ensure the client CMMS system is up to date and compliant, in readiness for internal and external audit
- Manage Account Budget: Responsible for setting annual client budget, liaising with required stakeholders, regular reporting to client and internal stakeholders, and identifying cost saving opportunities
- Lab Manager Responsibilities & Duties: Client Governance, Daily operations, Team management, Policy development, Research coordination, Equipment maintenance, Regulatory compliance, Safety audits, Department collaboration, Performance reporting, Staff training
- Process improvement: Seek opportunities for improvement in laboratory processes, collaborating with the client to align to business priorities
Qualifications
- Experience working as a laboratory engineer within a Pharmaceutical setting
- Extensive knowledge and experience in lab and project management
- Detailed knowledge of laboratory-related projects with experience in all project stages, and reporting to client
- Demonstrable experience in scientific asset management
- Experience in management of P&L; and reporting financial performance internally and externally
- Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention
- Experience in regulated client environments, such as GXP
- Health and Safety experience
- In-depth knowledge of Microsoft Office products (Word, Excel, Outlook)
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