What You'll Do
Assistant Branch Manager will assist the Branch Manager with day‐to‐day activities, lead the team of branch employees to achieve company goals for sales, service, and operational excellence. They plan, direct, manage marketing and sales activities, including budget projections to improve market share and meet business, financial, and sales goals. Additionally, they oversee service quality, physical operations, audit integrity, facilities, and risk management of the branch.
Responsibilities
* Support management in the sales management process, which may include conducting monthly sales meetings.
* Assist in establishing sales goals for each branch sales team member.
* Assist in tracking and reporting progress toward achieving sales goals.
* Ensure quality and integrity of the sales process.
* Identify and refer prospective customers to specialized area departments within the Bank, Real Estate, Asset and Trust, Investment & Brokerage and SBA.
* Business development of market area through proactive sales calls and networking.
* Responsible for ensuring customer issues are resolved in a timely manner as per customer service standards.
* Encourage branch staff and sales team to promote customer knowledge of alternative delivery channels (Cash Management, Online Banking, Telebank, etc.).
* Ensure branch merchandising and marketing materials are current.
* Comply with all applicable Banking compliance rules and regulations established by both internal departments and external agencies.
* Support branch in handling complex customer inquiries and relationships including all new accounts.
* Maintain operational integrity and mitigate risk of the branch through best practices, staff training and development.
What You'll Need To Be Successful
* Leadership – maintain strong and effective leadership under stressful conditions.
* Teamwork – maintain a positive working relationship with team members; offer guidance when appropriate and welcome feedback from others.
* Communication – speak and write clearly and persuasively in all situations, listen, get clarification, and respond well to questions.
* Problem Solving – identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions.
* Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs.
Qualifications
* High School Diploma or equivalent required.
* AS Degree preferred.
* Minimum of 4 years financial services experience or similar related experience required, with at least 2 years in a supervisory or leadership type role.
* Notary Public license required within 6 months of accepting position.
* Willingness to transfer or relocate based on business need is required.
* Microsoft Word and Excel required.
* Strong communication, interpersonal, and customer service skills.
* Knowledge of banking products, branch opening/closing procedures, branch security, business development, member support, retail banking, branch operations, banking software required.
Why You Should Apply
* Full‐time position with excellent compensation and benefits package.
* Generous time off programs.
* Bonus program.
* Profit‐sharing.
* Discounted stock purchase program.
* Excellent growth and development opportunities.
* And much more!
Pay Range (Salary)
$70,304.00 - $75,000.00/year
Equal Employment Opportunity Statement
The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all‐inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.
The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.
First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.
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