Communications Operator (Triple Zero Caller & Police Dispatch)
Role overview: Police Communication Operators work within a dynamic environment, delivering Triple Zero Call Taking and Police Dispatch services across Queensland to respond to community requests for assistance.
Responsibilities
Manage calls for service in emergency, stressful, and challenging situations using negotiation and conflict management skills to de-escalate the situation, calm callers, and obtain vital information.
Apply the Queensland Police Service demand management framework (SOLVE) to request allocation of Police resources for incident response.
Accurately relay data using voice communications equipment in a time-critical environment to provide responding police units with relevant information to take appropriate action.
Research police data management systems to gather information on relevant persons, vehicles and places of interest to police.
Review incidents and assess tasks, updating incidents with relevant time-critical information with speed and accuracy.
Liaise with other service providers to allocate resources to incidents as required by operational police.
Comply with information security policies and procedures to ensure information holding systems are kept confidential and utilized accurately and reliably.
Research, interpret and relay information relating to legislation, criminal and civil issues, policies and procedures.
Contribute positively within a dynamic team environment to achieve service delivery standards, including support and mentoring of other communications operators.
Role requirements
Initial appointment will be on a fixed-term temporary basis while you participate in a Communications Operator Training Program of approximately 6 months. Successful completion is required for ongoing employment and permanent appointment with the Queensland Police Service.
Appointees will participate in a 24-hour, 7-day roster with hours totaling 36.25 per week. Shift penalties apply.
Successful applicants may be required to undergo alcohol and/or other drug testing accordance with Service policy and the Police Service Administration Act 1990.
A recent keyboard skills certificate showing a minimum typing speed of 40 words per minute with 98% accuracy must be provided with your application.
Shortlisted applicants will undergo typing, call taker simulation, and cognitive ability assessments.
Successful applicants may be required to undergo a psychological assessment.
Successful applicants may be required to provide an approved PEMS hearing test, including Pure Tone Audiometry and a Speech Discrimination Assessment. Specific hearing thresholds apply as detailed in policy.
Successful applicants will be required to undertake regular hearing testing as part of ongoing employment.
Applications to remain current for 12 months.
Job Ad Reference: QLD/ /25
Closing Date: Tuesday, 23 September 2025
Details
Occupational group: Customer Service/Call centre
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Government Administration
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