**Welcome** to your opportunity to join our team at Novotel Surfers Paradise and be a part of our diverse and inclusive front office team. We are looking for a guest service superstar to step into our Hotel Welcomer role.
This role is perfect for someone who prides themselves in making people feel welcome, _"creating a home away from home"_ and being able to create memorable experiences for guests!
**About the role**:
- Create a sense of arrival for our guests in the Hotel lobby and driveway
- Welcome our guests to the Hotel, providing a hospitable arrival experience
- Assist guests with enquires, their luggage to store and to their room
- Share your local knowledge and recommendations for our guests to have a wonderful Gold Coast experience
- Keeping up the lobby so it's presented to it's best
- Be up to date with all Hotel facilities, current promotions & packages
- Go out of your way to create memorable experiences for our guests
**About you**:
- A kind, can do attitude and a willingness to learn new skills
- Good time management skills to assist guests and work well in a team
- Be available to a work a variety of shifts, including weekends and public holidays
- Hold a current QLD responsible service of alcohol certificate or the willingness to obtain one.
- Current Australian work rights
- You'll be physically fit, this is an active role where manual handling tasks will be required.
**What is in it for you**:
- Uniforms and meals provided
- Colleague ALL Heartist benefit card offering exclusive discounted rates in Accor worldwide
- Continue to grow and develop with learning programs through our online Accor Academy
- Opportunity to develop your talent and grow within Novotel Surfers Paradise and across the world!
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.