Join to apply for the Customer Services Coordinator role at Department of Justice.
Salary: Level 3, $83,114 - $89,226 p.a plus 11.5% superannuation (PSCA 2024)
Position number: Pool Ref 219363
Work type: Fixed Term - Full Time, Permanent - Full Time
Location: State Administrative Tribunal
Closing date: 2025-04-29 4:30 PM (YYYY-MM-DD)
This recruitment pool will run for a period of twelve (12) months and may be used to fill ongoing fixed term contracts and permanent opportunities.
About Justice
When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia.
About The Role
The Customer Service Coordinator role provides staff training and administrative support to Team Leaders/Managers and the Judiciary of the Tribunal, while delivering a high-quality service to a diverse range of customers. They are the escalation point for difficult questions relating to customers either in person or on the phone as required and provide support for the Tribunal. They provide extensive training and update all processes related to the delivery of high-quality service and staff support.
Eligibility
To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.
Benefits And Opportunities
* 20 days annual leave per year, plus 3 repealed public holidays
* 13 weeks long service leave after 7 years
* Flexible start and finish times
* Access to flexi time
* 11.5% superannuation
* Salary packaging
* Access to corporate health cover discounts plus other health and wellbeing initiatives
* Learning and development programs
* Career pathway opportunities
* Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness centre discounts available for employees and their families.
Application process
Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.
We Require You To Submit
* A current comprehensive CV including the contact details of two referees and;
* A statement no more than three (3) pages addressing the following Job-Related Requirements and Role Specific Criteria contained in the JDF. Please provide examples to support your claims.
* Shapes and Manages Strategy
* Achieve Results
* Builds Productive Relationships
* Demonstrated experience working within a customer service environment.
All remaining Job-Related Requirements and Role Specific Criteria may be assessed at a later stage in the recruitment process.
Pool Recruitment
This pool will be open for a period of 12 months from the day after the breach of standard claim period closes. Permanent, and/or fixed term full-time appointments may be offered as vacancies arise; however, an appointment is not guaranteed.
Equity and Diversity
The Department of Justice is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups.
For further job-related information
If you would like further information regarding the position and/or vacancy please contact Janine Thompson, Team Leader Customer Service on (08) 9219 3129 for a confidential discussion.
Submitting your application
Applicants are requested to apply online. To submit your application, click the "Apply for Job" button at the bottom of this advertisement.
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