1 day ago Be among the first 25 applicantsAt Salt Shift, we’re revolutionising the way people care for their vehicles and vessels. As an innovative Australian brand, we specialise in advanced, biodegradable cleaning solutions that protect everything from jet skis and boats to 4x4s and off-road machines. Our eco-friendly products are scientifically developed to eliminate salt and grime in under 30 seconds, while incorporating corrosion inhibitors to ensure long-term protection for your gear. We’re not just about cleaning; we’re about preserving adventures and safeguarding investments.If you’re passionate about contributing to a brand that’s making a real impact in the e-commerce space, come join us. At Salt Shift, we believe in innovation, sustainability, and excellence—and we’d love to have you help us elevate the customer experience as we grow. Make shift happen with us.The RoleWe are looking for a highly motivated and customer-focused Customer Service & E-commerce Specialist to join our team. This role is responsible for delivering exceptional customer support, managing e-commerce order workflows, and ensuring smooth day-to-day operations across our digital sales platforms.ResponsibilitiesCustomer Support:Respond to customer inquiries via email, chat, and phone in a timely and professional mannerResolve issues related to orders, shipping, product inquiries, returns, and warrantiesMaintain a positive and empathetic attitude towards customers at all timesProcess online orders, monitor fulfillment status, and ensure timely dispatchLiaise with warehouse/logistics partners to track and resolve delivery issuesUpdate customers proactively on any order delays or stock issuesCoordinate with marketing on promotions, discount codes, and customer outreach campaignsAssist with managing reviews and customer-generated contentAbout UsAt Salt Shift, we’re revolutionising the way people care for their vehicles and vessels. As an innovative Australian brand, we specialise in advanced, biodegradable cleaning solutions that protect everything from jet skis and boats to 4x4s and off-road machines. Our eco-friendly products are scientifically developed to eliminate salt and grime in under 30 seconds, while incorporating corrosion inhibitors to ensure long-term protection for your gear. We’re not just about cleaning; we’re about preserving adventures and safeguarding investments.If you’re passionate about contributing to a brand that’s making a real impact in the e-commerce space, come join us. At Salt Shift, we believe in innovation, sustainability, and excellence—and we’d love to have you help us elevate the customer experience as we grow. Make shift happen with us.The RoleWe are looking for a highly motivated and customer-focused Customer Service & E-commerce Specialist to join our team. This role is responsible for delivering exceptional customer support, managing e-commerce order workflows, and ensuring smooth day-to-day operations across our digital sales platforms.ResponsibilitiesCustomer Support:Respond to customer inquiries via email, chat, and phone in a timely and professional mannerResolve issues related to orders, shipping, product inquiries, returns, and warrantiesMaintain a positive and empathetic attitude towards customers at all timesProcess online orders, monitor fulfillment status, and ensure timely dispatchLiaise with warehouse/logistics partners to track and resolve delivery issuesUpdate customers proactively on any order delays or stock issuesCoordinate with marketing on promotions, discount codes, and customer outreach campaignsAssist with managing reviews and customer-generated contentRequirements:2+ years in e-commerce, retail, or customer service rolesStrong written and verbal communication skillsExperience with e-commerce platforms (e.g. Shopify, WooCommerce, Amazon)Familiarity with CRM and helpdesk tools (e.g. Gorgias, Zendesk, Freshdesk)Highly organized with attention to detailAbility to manage multiple tasks and work in a fast-paced environmentTech-savvy and comfortable learning new systemsPersonal Attributes·Creative problem-solver with a strong eye for detail.·Organised and efficient, with excellent time-management skills.·Collaborative team player who thrives in cross-functional environments.·Strong communication skills, with the ability to translate technical requirements into actionable ideas.Why Join Us?·Be part of an innovative team driving the future of eco-friendly e-commerce.·Work on impactful projects that enhance customer experience and fuel business growth.·Lead and implement creative, data-driven solutions that push boundaries.·Enjoy competitive compensation, career growth opportunities, and a supportive, collaborative work culture.As we continue to grow and innovate, we’re looking for passionate individuals who share our dedication to excellence, sustainability, and the thrill of the journey. If you’re ready to make a real impact in the e-commerce space and help us elevate the digital experience, we’d love to have you on board. Join us in making shift happen and be a part of something extraordinary.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeIndustriesSoap and Cleaning Product ManufacturingReferrals increase your chances of interviewing at Salt Shift by 2xSign in to set job alerts for “Customer Service Specialist” roles.Gold Coast, Queensland, Australia 2 weeks agoCustomer Service Representative (Chat Support)Mermaid Beach, Queensland, Australia 2 years agoBiggera Waters, Queensland, Australia 3 months agoCustomer Service Representative - Night ShiftsGold Coast, Queensland, Australia 1 hour agoGold Coast, Queensland, Australia 3 days agoArundel, Queensland, Australia 1 month agoGold Coast, Queensland, Australia 1 hour agoCustomer Service and Administration RepresentativeBundall, Queensland, Australia 4 days agoBroadbeach, Queensland, Australia 1 week agoGold Coast, Queensland, Australia 50 minutes agoSurfers Paradise, Queensland, Australia 4 days agoSouthport, Queensland, Australia 2 days agoSouthport, Queensland, Australia 1 week agoCustomer Service Coordinator - MolendinarMolendinar, Queensland, Australia 3 weeks agoGold Coast, Queensland, Australia 5 days agoSurfers Paradise, Queensland, Australia 1 month agoGold Coast, Queensland, Australia 50 minutes agoBundall, Queensland, Australia 3 weeks agoSurfers Paradise, Queensland, Australia 3 weeks agoGold Coast, Queensland, Australia 2 weeks agoUpper Coomera, Queensland, Australia 1 year agoGold Coast, Queensland, Australia 5 days agoWe’re unlocking community knowledge in a new way. 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