Role
Operations Manager with Telecom Domain experience
Location
Sydney
Salary Range
108571-119893 AUD Annual Gross
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Short Description
We are looking for an Operations Manager with overall 15+ years of industry experience. The candidate should have extensive work experience in Telecom OSS domain, good understanding of Assurance and/or Fulfillment spaces.
Roles and Responsibilities
* Lead a team of 10+ members in providing Delivery or L1/L2 support for telecom network applications.
* Provide technical guidance to team members for delivering new product features.
* Manage stakeholder relationships and communicate effectively with customers.
* Handle major incident management, ensuring timely resolution and effective communication.
* Provide regular weekly and monthly reports on support activities, performance metrics, and improvement initiatives.
* Conduct weekly and monthly status meetings to review team performance and progress on ongoing issues.
* Manage and troubleshoot applications including DNS, DHCP, Radius and in-house applications.
* Oversee and support multiple databases, ensuring their optimal performance and availability.
* Implement and drive service improvement initiatives to enhance support processes.
* Perform problem management to identify and address recurring issues.
* Proven experience in leading a support team of approximately 10+ members and driving service improvement initiatives.
* Strong stakeholder management and customer communication skills.
* Experience in major incident management and problem management.
* Experience in supporting telecom network-related applications, with at least 1-year onsite experience.
* Proficiency in application (Linux based) and database support.
* Exposure to Perl, Python, Java based applications, DevOps Tools, Kubernetes, Rancher, Grafana, DNS, DHCP, WebMail, Database and Application clusters, Airflow, Ansible etc.
* Experience with weekly and monthly reporting and running status meetings with customer stakeholders.
* Telecom OSS Domain experience (3+ years).
* Excellent written and verbal communication skills.
* Strong attention to detail and outstanding analytical and problem‐solving skills.
Preferred Qualifications
* Experience in Python/Perl development
* Hands‐on experience writing PL/SQL, UNIX Shell scripting, Git & Jenkins
* Knowledge of other containerization technologies (e.g., Docker)
* Experience with other database systems (e.g., MySQL)
* Familiarity with monitoring and logging tools (e.g., Prometheus)
* Experience with cloud platforms (e.g., AWS, Azure, GCP)
* Understanding of telecom protocols and architectures
Educational Qualifications
* Engineering Bachelors or master's degree level or equivalent
Benefits
* Income Protection Insurance
* Paid Parental and Volunteer leaves
* Employee Assistance Program (EAP)
* Flexible working arrangements (hybrid, reviewed case-by-case basis)
* Health Insurance Discount and Well‐being Program
* Access to Fitness and Gym Memberships
* Salary packaging and novated leasing
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