Evergreen Services Group is a San Francisco-based holding company that acquires and operates B2B services companies across North America. Since its founding in late 2017, Evergreen has completed 100+ acquisitions across Managed IT Services, Cybersecurity, ERP Software Partners and Government Services. We are driven by a people-first mission to be the best home for businesses and their leaders, by marrying capital allocation with inspired operations.
The Evergreen holding company team is comprised of 40+ professionals based in San Francisco who are focused on capital allocation, M&A, executive level hiring, strategic board leadership, and finance and accounting. Evergreen is a uniquely long-term oriented holding company that seeks to hold and grow businesses indefinitely rather than follow the 5-7 year holding period of a typical private equity fund. This allows us to take a truly long-term view on performance and people. Evergreen is backed by Alpine Investors, a leading private equity firm focused on the services and software industries with $16B+ in AUM.
Chief Operating Officer (COO) — Brisbane, QLD
Location: Brisbane, Queensland
Role Type: Full-time, Leadership
About the Opportunity
Evergreen Services Group is seeking a dynamic, results-driven Chief Operating Officer (COO) to lead one of its recently acquired operating companies based in Brisbane, QLD. As we continue our strategic expansion across Australia and New Zealand—building on our success as North America’s largest platform of Managed Service Providers (MSPs)—this is a unique opportunity to shape the next phase of a high-performing local business.
The COO will play a pivotal leadership role, responsible for delivering organic EBITDA growth and recurring revenue through strategic management, operational excellence, and team empowerment. We’re looking for someone who can balance hands-on operational leadership with visionary strategy—driving efficiency, accountability, and a high-performance culture.
Responsibilities:
P&L Ownership:
* Develop and execute strategic plans to achieve financial targets, such as year-over-year monthly recurring revenue growth and year-over-year annual EBITDA growth.
* Monitor and analyze financial performance, identifying areas for revenue growth and cost-saving opportunities.
* Prepare and present financial reports, budgets, and forecasts to senior leadership and stakeholders.
* Strong command of P&L and key levers that drive impact
* Plan and execute long-term vision that drives sustainable growth
* Makes effective ROI resource-based decisions
Sales and Business Development:
* Drive revenue growth through effective sales strategies, market analysis, and client relationship management.
* Develop and maintain strong relationships with key clients and partners.
* Involvement in local organizations and business development groups, such as the Chamber of Commerce.
* Continuously assess market trends, competitive landscapes, and customer needs to adapt and refine sales strategies.
* Experience or ability with selling and closing on new logo.
* Experience or ability to institutionalize sales & marketing and build a high-performing sales & marketing team.
* Understanding of sales funnel and KPIs that drive successful sales & marketing actions and initiatives.
People Management and Leadership:
* Experience with leading a high-performing, results-oriented team by recruiting, training, and developing team members.
* Set clear goals and expectations, provide regular feedback, and drive a culture of continuous improvement.
* Cultivate a healthy, effective team dynamic among the leadership team.
* Ability to motivate and inspire.
* Ability and willingness to delegate
Operational Excellence:
* Streamline and optimize operational processes and procedures to enhance efficiency.
* Ensure compliance with industry regulations and company policies.
* Monitor inventory management, supply chain, and logistics to maintain product/service quality and availability.
* Implement best practices and maintain a focus on quality control.
Data-Driven Decision Making:
* Data-driven approach to prioritization of growth efforts. Sets goals and follows through with them
* Understand, prioritize, and execute on key growth levers: new customers, retention, pricing, cross-sell/up-sell
* Grounds decisions in data or evidence
* Appetite to create and exceed metrics
Requirements:
* Bachelor's degree; MBA or equivalent is a plus.
* Has a track record of achieving revenue generation targets on a limited budget, with a specific focus on new logo revenue
* Strong background in people management, including hiring, firing, training, and development.
* Demonstrated expertise in financial management, budgeting, and P&L responsibility.
* Resourceful and scrappy; willing to roll up sleeves to dig into large strategic challenges as well as day-to-day, unexpected crises
* Proven experience in an SMB general management or senior leadership role is a plus. Experience in an MSP or SaaS business is also a plus.
* Excellent interpersonal, communication, and negotiation skills.
* Strong problem-solving abilities and a strategic mindset.
* Proficiency in utilizing technology and data-driven decision-making.
* Exceptional leadership and team-building capabilities.
We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. Evergreen encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!
DIVERSITY, EQUITY, & INCLUSION AT EVERGREEN
At Evergreen, we acknowledge that an emphasis on diversity, equity, and inclusion (“DE&I”) is essential to hiring phenomenal people. To create the best home for businesses and spark success at our firm and throughout our portfolio, we aim to establish an environment where every person is welcomed, accepted, and empowered to excel in their role. These beliefs run true to our People-first philosophy, which emphasizes attributes over experience, we strive to recruit and work with those from a range of backgrounds, which drives creativity and innovation. At Evergreen, we recognize that we must continue to improve and expand and we are enthusiastic about maintaining Evergreen as one of the best places to work by ensuring a culture of inclusion and allowing everyone an unbiased opportunity to grow.
Compensation
A competitive compensation package will be offered alongside a benefits package including full medical and dental coverage, unlimited PTO, 401(k) match, family planning support, and much more.
Evergreen Services Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
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