Overview
Are you a
driven
&
talented Channel/Customer Success Manager
looking for a
challenging opportunity
to shape distributor and customer success? A market-leading
Australian Mining Operational Technology
company,
proudly owned by a global leader of mining & construction equipment
, has an exciting career opportunity. As the
Channel/Customer Success Manager
, you will drive the success of distributor and customer partnerships by providing the tools, training, resources, and strategic guidance needed to maximise performance and revenue growth. This role acts as a critical bridge between internal teams and external stakeholders, ensuring alignment on goals, messaging, and execution. The role reports to the
Head of Customer and Commercial
and offers
significant growth opportunities
as the organisation expands globally.
Job Duties:
Develop and deliver comprehensive onboarding programs
for distributors and customers
Create and maintain training materials, product guides, and sales enablement content
Conduct regular training sessions and webinars
to keep stakeholders informed and skilled
Monitor distributor and customer performance metrics
and KPIs
Identify gaps and opportunities through
data analysis and feedback
Collaborate with distributors and customers to
develop action plans for growth
Provide distributors with
sales tools, marketing collateral, and competitive insights
Ensure
consistent messaging and brand representation
across all distributor channels
Support
product launches and promotional campaigns
within the network
Serve as the
primary point of contact
for distributor inquiries and support
Foster strong relationships through
regular communication and strategic planning
Advocate for distributor and customer needs internally to
improve processes and offerings
Work closely with
Sales, Marketing, Product, and Account Management teams
to align strategies
Coordinate with internal stakeholders to ensure
timely delivery of resources and support
Role Requirements:
3+ years experience
in
business development, training, channel management, or partner management
Preferably in
technology or industrial B2B sectors
Proven track record
of achieving business outcomes and managing partner relationships
Experience working within the mining or industrial sector highly valued
Excellent communication, negotiation, and interpersonal skills
Ability to work independently and
manage multiple stakeholders across regions
Willingness to travel
as required
Desirable Skills:
Experience with
CRM and partner management platforms
Knowledge of
mining industry operations & terminology
Training certifications
(e.g., TAFE, Cert IV in Training and Assessment)
Experience with
learning management systems (LMS)
Familiarity with
data analytics and reporting tools
(e.g., PowerBI, Tableau)
Change management experience
and methodology knowledge
Experience developing
e-learning content & digital training materials
Knowledge of
distributor/channel management best practices
Project management experience
and relevant certifications
Experience with
performance metrics and KPI development
Previous experience working with
global or multi-regional teams
Understanding of
B2B sales processes and methodologies
This permanent role is based in the Brisbane West End headquarters.
This employer has a great culture and appreciates diversity. It offers a balanced hybrid working arrangement, gym membership, weekly catered learning lunches, 24/7 health support services and strong learning pathways with LinkedIn Learning and internal training.
You must possess Australian/NZ citizenship or Australian PR to be considered for this role.
For further details, contact Fortunato (Forty) Galluzzo on or alternately email on
Descriptive notes for applicants:
Please include details related to your right to work in Australia and your experience in business development, training, channel management, or partner management in technology or industrial B2B sectors, and your track record of achieving business outcomes.
Relevant questions for applicants
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
Do you have 3+ years experience in business development, training, channel management, or partner management, preferably in technology or industrial B2B sectors?
Do you have a proven track record of achieving business outcomes and managing partner relationships?
Do you have the ability to work independently and manage multiple stakeholders across regions?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
Featured jobs
Technology and Systems Lead
Footprints Community Ltd
6d ago
Senior Account Executive
Sydney NSW
26d ago
Aurizon
8d ago
What can I earn as a Customer Success Manager
#J-18808-Ljbffr