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QLeave is seeking a Senior Business Analyst to help deliver smarter services and continuous improvement through digital innovation. If you're passionate about using data and process design to enable great customer experiences and operational outcomes, we'd love to hear from you.
As a Senior Business Analyst at QLeave, you'll play a key role in transforming how we deliver services to Queensland workers in the building and construction, contract cleaning and community services industries.
Working within the Digital Solutions team, your initial focus will be reviewing and enhancing business processes and systems. You'll partner closely with internal stakeholders to analyse requirements, improve systems, and support the delivery of efficient, customer-focused solutions.
Key Responsibilities
* Partner with stakeholders to capture, analyse, and document business requirements and processes.
* Translate business needs into functional and technical requirements to support system design and enhancements.
* Undertake process mapping, gap analysis and root cause identification for continuous improvement initiatives.
* Develop user stories, process models, and system documentation aligned with best-practice methodologies.
* Assist with quality assurance, user acceptance testing and post-implementation review.
* Contribute to system design and data/reporting specifications.
* Support risk identification and mitigation across business analysis activities.
* Assist in mentoring and supporting junior team members as required.
For more details on the role and responsibilities, refer to the Role Description.
What We're Looking For
QLeave appointments are based on selecting the eligible applicant best suited to the position. We will assess your application based on your experience, potential for development, and your personal qualities.
We're looking for a strong communicator, strategic thinker, and detail-oriented analyst who:
* Has demonstrated success delivering business analysis in complex environments.
* Is confident engaging with a range of stakeholders to explore business problems and drive practical solutions.
* Brings high-level experience in requirements gathering, process modelling, and business case development.
* Understands how to align business analysis with broader organisational strategy and digital transformation goals.
* Is skilled in facilitating workshops, writing clear documentation, and applying business intelligence tools.
* Thrives in a collaborative environment and can work across hybrid or multi-vendor ICT systems.
* Relevant certifications in Business Analysis, BPM, Lean/Six Sigma or similar.
* Experience with Microsoft Dynamics or Microsoft ecosystem technologies.
Conditions and Benefits
* Convenient Northgate location with free on-site parking.
* Competitive salary with up to 12.75% superannuation contributions.
* Generous leave entitlements, including annual leave loading.
* Flexible work arrangements and a commitment to employee well-being.
* Opportunities for professional development and career growth.
How to Apply
If you're looking for an opportunity to apply your technical expertise, work on meaningful projects, and be part of a collaborative and innovative team, this role could be the perfect fit for you.
Your application must include:
* A detailed resume outlining your qualifications and experience.
* A capability statement (1-2 pages) demonstrating how your skills align with the role's requirements.
For further information or a confidential discussion, please contact Sarah Anderson.
QLeave values diversity and is committed to being an equal opportunity employer. Adjustments to the recruitment process are available upon request to ensure all candidates can showcase their abilities.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
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