This is a Customer Service Team Member role with JB Hi-Fi based in Kearneys Spring, QLD, AU
Overview
Role Seniority: junior
Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer-facing team and will effectively deliver store operations activities in support of a sales-focused culture and profitable sales growth.
Key Responsibilities
Deliver effective store administration in line with standard procedures.
Cash handling and tendering transactions.
Maintain stock integrity and support multi-channel fulfilment.
Manage telephone enquiries and support telephone management.
Assist with marketing and promotional activity.
Contribute to financial performance through effective inventory management and controlling expenses.
Manage all sales channel fulfilment in line with procedures.
Collaborate with the team to deliver a consistent positive store and channel experience, resolving customer complaints and queries.
Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
Continuously improve sales skills and product knowledge through available online platforms and active participation in development opportunities.
Key Competencies
Customer focus – view everything through the eyes of the customer.
Results-driven – consistently achieve results even under tough circumstances.
Self-awareness – use feedback and reflection to gain insight into strengths and weaknesses.
Benefits
Fast paced and exciting environment where diversity is celebrated and creativity and ideas are valued.
Competitive remuneration recognizing our team for their effort, which may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting career opportunities and comprehensive training and development programmes as part of the broader JB Hi-Fi Group.
Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team-member benefits app with exclusive offers, wellbeing perks and everyday savings.
12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and flexibility with hybrid working models for eligible roles.
Employee Assistance Programme (EAP) providing counselling and a wide array of wellbeing resources for team-members and their families.
Helping Hands workplace giving programme, raising millions for our charity partners to support positive community impact.
Commitment to sustainability – on track to reach net zero carbon emissions by **** and continually improving our reduce-reuse-recycle practices.
Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV.
All applications are strictly confidential.
The Good Guys is an equal-opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply
Application Process
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A Final Note
This is a role with JB Hi-Fi, not with Hatch.
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