Libraries ACT is seeking a dynamic and experienced customer service leader to join our team. If you want the opportunity to play a pivotal role in delivering exceptional library services across our branches, this could be your next chapter. What’s the story? As a Branch Manager you will be a key leader within our public library branches. You will manage day-to-day operations, ensuring outstanding customer experience through Leading and motivating a diverse team. Maintaining impeccable facilities and merchandising standards. Overseeing program delivery, ensuring services align with community expectations. Building team capability through mentoring, feedback and training. Fostering a positive communication culture. Contributing to the strategic direction of libraries by providing expert advice, drafting policies and procedures, and collaborating across branches and business areas. This is a great opportunity to work in a diverse, challenging, and dynamic organisation where each day you will have the opportunity to do something different. What makes you the perfect fit? You are a proven leader with experience in leading a large and diverse customer service team. You have strong communication and collaboration skills and the ability to manage resources effectively. You adapt to a dynamic environment and love working with people. You are committed to lifelong learning and community engagement. Why join us? Because Libraries ACT is more than books – we’re about community, connection, and creating spaces where everyone belongs. You’ll be part of a team that’s passionate, forward-thinking, and proud to serve Canberra. We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply. Eligibility/Other Requirements: Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to: Apply for or renew a WWVP registration - Access Canberra. This position may require a pre-employment medical. Notes: To ensure coverage for Libraries ACT’s seven-day operation, these positions work a rotating roster including weekday, evening, weekend and public holiday shifts. This position is mobile, and position holders will routinely move between branches across the library network as required. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position. How to Apply: Applicants should provide a written pitch of no more than two pages, addressing the Selection Criteria within the Position Description, along with your curriculum vitae, and the contact details of two referees. Applications should be submitted via the Apply Now button below. City and Environment City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate. LI-DNI Note To ensure coverage for Libraries ACT’s seven-day operation, these positions work a rotating roster including weekday, evening, weekend and public holiday shifts. This position is mobile, and position holders will routinely move between branches across the library network as required.