Operations Representative Job Description
The role of an Operations Representative involves managing and overseeing various operational tasks within a company. This includes ensuring that customer service standards are met, maintaining vehicle fleets to optimal levels, and coordinating logistics for delivery and collection.
Key responsibilities include greeting and assisting customers in a professional manner, preparing rental vehicles to company standards, driving vehicles between locations, conducting pre- and post-rental checks, and accurately recording any damages.
Key Responsibilities:
* Meet and greet customers professionally and assist them with their queries and concerns.
* Prepare rental vehicles according to company guidelines by cleaning, refueling, and inspecting them to ensure they meet quality standards.
* Drive vehicles safely between delivery and collection locations as assigned by management.
* Conduct thorough inspections of rental vehicles before and after rentals to identify any damages or issues and document these findings.
Main Tasks:
* Maximize fleet utilization by scheduling regular maintenance and optimizing routes for efficient transportation.
* Coordinate the movement of vehicles, including relocations and returns, to ensure seamless operations.
* Document any vehicle damage or issues promptly through internal systems to prevent delays or complications.
* Maintain high standards of cleanliness and organization within the branch and parking areas to promote a positive work environment.
* Support administrative duties such as filing, data entry, and documentation to ensure accurate record-keeping.