Based at our Geelong, Waurn Ponds Campus Full-time and continuing HEW 7 $105,933 - $116,643 17% Superannuation Benefits for working with us! At Deakin, we offer more than just a job — we offer a lifestyle. Across our campuses in Geelong, Melbourne, and regional Victoria, you’ll find everything you need to thrive: on-site childcare, gyms, medical centres, cafes, accessible public transport, and convenient parking. Enjoy flexible working arrangements that support your work-life balance, generous leave entitlements including extended parental leave and the option to purchase additional time off, plus a wide range of staff discounts on travel and more. Our health and wellbeing services, ongoing professional development opportunities, and inclusive, supportive culture make Deakin a place where you can grow — whether you're working remotely or immersed in the vibrant energy of campus life. About the role: As the Assistant Manager you will lead the operational responsibility for the smooth running of Deakin’s Waurn Ponds Estate and provide a high level of business administration support to the Centre Manager. Providing leadership to a team of hospitality professionals, the role will identify opportunities for improvement, support the implementation of new initiatives and provide direct guidance to team members. You will liaise with staff, students, and external clients at all levels, drive excellence and foster a collaborative, high trust team environment. As an Assistant Manager, Waurn Ponds Estate you will: Coordinate a team to deliver daily operational activities and high-end customer services, ensuring that guest experiences exceed expectations and compliments the centre. Plan and oversee room inventory and use yield management strategies to maximise revenue and increase occupancy. Envision and implement customer interactions that meet or exceed customer needs. Generate new ideas in line with market trends to innovate existing processes and practices. Create a high-performance team culture by providing timely support to the team via training, mentoring, quality assurance activities, and act as the first point of escalation. Consistently measure the quality of customer experience and provide useful insights to inform improvements and decision-making. Act as a coach and work with team members to facilitate growth and development by giving balanced, constructive feedback considering individual capability and team performance. To be successful, you’ll have: A Degree with substantial subsequent relevant experience; or Extensive experience and management expertise in technical or administrative fields; or An equivalent combination of relevant experience and/or education/training. Experience in leading and managing a front of house team. Knowledge of licensing laws and food safety regulations. Current Responsible Service of Alcohol. Level 1 First Aid and Chief Warden training. Here's how to apply: Please submit your updated resume and a short cover letter outlining your skills and experience. For a confidential discussion regarding this role, please contact Ebony Kirk (Centre Manager, Waurn Ponds Estate) on ebony.kirk@deakin.edu.au For a copy of the position description, please see below: Position Description - Assistant Manager, Waurn Ponds Estate Applications for this position close on Monday, 18th of August 11.55PM. Are You Ready? Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community. We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success. We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.