An exciting opportunity is available for an experienced and service-driven Manager to lead the day-to-day operations of a busy, high-profile winery environment. This role is ideal for a hospitality leader who thrives on guest interaction, enjoys managing large volumes, and brings energy, structure, and warmth to their team.
The Company
This established wine producer is a recognised destination for both domestic and international visitors, offering immersive tasting experiences, concierge services, and premium customer engagement. Known for innovation, creativity, and strong brand presence, the business delivers a fast-paced yet refined visitor experience while maintaining a collaborative and people-focused culture behind the scenes.
The Role
Reporting into senior venue leadership, this Management position is primarily customer-facing, overseeing daily service delivery while supporting a large and diverse front-of-house team. The role works alongside other senior managers, with a focus on versatility, adaptability, and exceptional guest experience.
Key responsibilities include:
* Overseeing daily operations in a high-volume environment
* Leading, coaching, and supporting a team of up to 20 staff across tasting and concierge services
* Managing rosters, floor coverage, and service flow
* Maintaining tasting lists, service standards, and customer engagement practices
* Supporting administrative tasks as required, with scope to shape the role based on strengths
Skills & Experience
* Proven experience in hospitality or customer-facing management roles
* Strong leadership skills with the ability to manage large teams on the floor
* Confident communicator with a warm, engaging service style
* Ability to thrive in a fast-paced, high-volume environment
* Passion for wine, tourism, or premium customer experiences
Benefits & Culture
* Structured roster with Friday and Saturday days off
* Annual product allowance valued at approximately $1,200
* Supportive leadership team with collaborative working style
* Work in a vibrant, customer-focused destination environment
If you are a confident hospitality leader who enjoys being on the floor, engaging guests, and leading teams in a fast-paced environment, apply today to take the next step in your career.
To apply online, please click on the apply button.
Alternatively, for a confidential discussion please contact Kirsten Smith on
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Did you know?
Frontline Hospitality has offices across Australia and not all our roles are advertised on external job boards, so head to our website to view all our available positions and apply for any roles of interest.