Customer-Focused Administration Role in Healthcare
We are seeking a customer-focused and highly organised Patient Services Officer to support patients, visitors, and clinical staff across our hospital. This role plays a vital part in ensuring smooth patient journeys through high-quality administrative support, coordination, and communication.
About This Role
Your new role:
As a Patient Services Officer, you will be a key point of contact for patients, visitors, and staff, providing professional, courteous, and efficient administrative support across the hospital. You will contribute to patient flow, appointment coordination, and accurate record management while supporting a diverse and inclusive healthcare environment.
Key Responsibilities Include
* Providing frontline customer service via phone, email, and in person, including reception and visitor assistance
* Acting as the primary contact for the department and ensuring accurate message and information transfer
* Collecting, recording, and updating patient demographic and admission information using hospital systems
* Supporting patient flow by coordinating admissions, discharges, transfers, and related documentation
* Booking and coordinating patient appointments, clinics, and procedures, including waitlist management
About You
You are a proactive and customer-focused administrator who thrives in a fast-paced healthcare environment. You communicate clearly, manage competing priorities effectively, and take pride in delivering accurate, high-quality work.
You Will Bring
* Strong customer service skills with a compassionate and professional approach
* Excellent verbal and written communication skills
* High attention to detail and commitment to quality and accuracy
* Well-developed problem-solving and organisational skills
Check out our quick tips and application essentials
What We Can Offer You
* We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
* We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
* We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
* You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
About Us
The Princess Alexandra Hospital (PAH) provides world class health care to adults in Brisbane City's southern suburbs. We employ more than 6,000 staff and are one of Australia's leading academic and research health centres. Our rich history of health care spans more than 100 years. We provide emergency, medical, mental health and surgical services, including liver and kidney transplant. We're a leading academic and research centre. Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and more treatment spaces as part of the Princess Alexandra Hospital expansion.
INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.
We are
better together
.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.