Job Overview
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This role provides hands-on assistance with hardware, software, networking, and cloud-based systems to ensure smooth operations. You will be the first point of contact for technical support, working independently and collaboratively to contribute to meaningful educational outcomes.
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Responsibilities
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* Provide Level 1 and 2 technical support in person, via phone, and online.
* Troubleshoot and resolve issues related to hardware, software, and networks.
* Support and maintain ICT hardware including desktops, laptops, iPads, AV equipment, printers, IoT devices, phone systems, and college ICT infrastructure.
* Configure and deploy new devices and equipment.
* Administer Microsoft 365, e.g., Intune, SharePoint, Exchange Online, OneDrive.
* Support cloud-based solutions, e.g., Azure Entra ID.
* Maintain accurate asset registers and technical documentation.
* Collaborate with vendors and escalate issues as necessary.
* Provide administration of systems, e.g., SharePoint, Active Directory, Azure.
* Build digital forms and workflows to streamline operations.
* Participate in infrastructure support and project work.
* Ensure ICT security and privacy compliance.
* Coordinate and document ICT incidents and resolutions.
* Support wireless deployments and network administration Aruba.
* In consultation with ICT Manager understand and respond to ICT issues with practical solutions.
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Required Skills and Qualifications
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* Demonstrated experience in ICT support roles.
* Highly competent troubleshooting skills across software applications, e.g., Microsoft 365, Adobe Creative Cloud.
* Practical knowledge of Windows Server AD Group Policy DHCP, and Hyper V.
* Highly competent networking knowledge and experience with cloud-based systems.
* Ability to communicate technical concepts in layman's terms.
* Ability to work independently and as part of the ICT team.
* Ability to communicate effectively with non-ICT staff.
* Organized and proactive approach to managing multiple tasks.
* Experience with ICT operations best practices and ITIL.
* Christlike attitude to serve and assist all staff and students.
* Display behaviors in line with the College Code of Conduct to reinforce the College CLEAR values and culture.
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Qualifications and Requirements
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* ICT certification, diploma, or degree in a related field preferred.
* Current driver's license.
* Blue Card, Paid Working with Children Card, or ability to obtain one.
* Enthusiastic mindset to learn and grow within a supportive team environment.