At a rapidly growing financial institution, we pride ourselves on offering a competitive range of products and services that meet the needs of our members.
The Role
We seek a detail-oriented and proactive Content Specialist to join our team. The ideal candidate will be responsible for updating content and forms on our websites.
The role requires deploying content and testing within content management systems. You will champion data-driven decision-making, utilising web analytics platforms and working closely with colleagues to develop test and learn frameworks and insights.
Responsibilities
* Update and maintain website content using content management systems, including text, images, and multimedia elements.
* Implement website updates and enhancements to support marketing campaigns and other initiatives.
* Monitor and conduct website performance, SEO, security, content, accessibility, technical, and usability audits, providing reporting and recommendations for continuous improvement of site performance and functionality.
* Conduct regular audits and ensure website content is up-to-date, accurate, and compliant with relevant legal and regulatory requirements.
* Develop and implement procedures and best practices for website content management, ensuring efficiency, consistency, and compliance.
* Report weekly on search, website, and form behaviour to gain an understanding of queries and update products and forms to drive conversion.
* Troubleshoot and resolve technical issues related to website functionality, performance, and usability in collaboration with internal teams and agency partners.
* Customise existing themes to meet brand requirements based on designs provided. Design and develop custom themes or functionality.
* Set up, configure, and maintain tracking tools to monitor website performance and generate reports.
* Collaborate with internal teams to ensure web content aligns with brand messaging, promotions, and company objectives.
About You
* Minimum 2 years experience in a similar role is a must. You will have proficiency in leading CMS platforms as well as experience with form creation tools.
* Tertiary qualified in Information Technology or Digital Marketing.
* Familiar with web analytics tools and SEO best practices.
* Solid knowledge of different browsers and ability to conduct testing, optimising, and debugging.
* Excellent project management skills, including the ability to manage multiple priorities, ensuring tight deadlines are met.
* Able to define key work streams and tasks needed to complete each project, and work the plan to on-time completion.
* Detailed oriented with a keen eye for design and aesthetics.
* Understand website performance monitoring and how to optimise for improvement.
* Highly collaborative, able to work with various internal functions to meet their business needs.
We offer a competitive salary and benefits package, along with the chance to work with a talented team and contribute to the success of our organisation.