Disability Case Manager (Relationship Manager)Disability Case Manager (Relationship Manager)3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Hearth is a NDIS Registered Service Provider and we have an exciting new opportunity for a passionate & enthusiastic Relationship Manager to join our friendly team at our Glen Iris office.About the role:As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.
Relationship Managers ensure that participants, their family members, support workers, and all other stakeholders have a clear and consistent point of contact.Why work at Hearth?Join a rapidly growing organisation with a warm and supportive cultureSmall, fun, & supportive teamFlexible working hours and the option to work remotelyOpportunities for career development and progression to other roles at HearthTravel compensation, work laptop, and mobile phone providedResponsibilities will include:Creating and continuously developing relationships between participants and their team of Hearth Support WorkersAssessing participant needs, and developing Hearth's support programReporting on the progress of clients, as it relates to the support provided by Hearth, and preparing submissions for NDIS plan reviews as requiredMaintaining relationships with support coordinators, house supervisors, and other relevant external stakeholdersCoordinating a weekly staff roster for each participant and proactively resolving rostering issuesAccurate case noting and client reviews that reflect forward planning in line with the participant's NDIS planCompliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reportingRequirements:Minimum 2 years experience working as a Case Manager/Support Coordinator in community services, welfare support, disability support or social work (desirable)An understanding of the NDIS and the role of a Disability Support WorkerStrong administrative and communication skills, including case noting and report writingExcellent time management and organisational skillsStrong interpersonal skills and high levels of resilienceWorking knowledge of Microsoft office suite and employee rostering systemsOwn car and driver's licensePlease include a copy of your up-to-date CV in your application, along with a Cover Letter addressing the key selection criteria.
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