About The Role
Are you a detail-oriented professional with a passion for customer service? Join our dynamic team at Midland Brick, Hazelmere, where you'll play a crucial role in ensuring seamless order processing and exceptional customer support.
Your Role Will Include
* Verify and resolve discrepancies in order documentation, ensuring accuracy and completeness.
* Provide timely updates and outstanding customer service to our clients.
* Communicate stock availability, product changes, and alternative options to customers.
* Manage customer inquiries via phone and email with professionalism and efficiency.
* Coordinate deliveries with both internal teams and external logistics partners.
Skills and Experience
* Proven experience in a customer service role, ideally within a fast-paced environment.
* Previous experience in the building or construction industry (highly desirable).
* Strong computer literacy and proficiency in order management systems.
* Excellent verbal and written communication skills.
* High attention to detail and accuracy in data entry and order processing.
About The Company
The iconic Midland Brick is one of BGC Australia's well-known and trusted brands and supplies bricks, pavers, blocks and roof tiles to thousands of building and construction companies and individuals. Midland Brick operates four manufacturing sites and four retail sales centres. As a proudly Western Australian owned company, Midland Bricks' success has been driven by our product innovation, unrivalled industry knowledge and genuine commitment to customer service.
At BGC, we are committed to a workplace culture that is inclusive, where everyone, regardless of cultural and ethnic background, age, gender, disability or sexual orientation feels safe at work and has opportunities to contribute, develop and thrive. We work better, together.
Culture And Benefits
* In-house BGC discounts
* Employee Assistance Program
* Corporate discounts on superannuation and health benefit funds including Bupa, HBF, HIF and IOOF
* Vehicle discounts partnering with vehicle companies
You must have the right to live and work in Australia to apply for this role.
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