As a crucial member of our team, the Assistant Manager plays a pivotal role in fostering strong relationships with clients and ensuring the delivery of services meets high quality standards.
Main Responsibilities:
* Maintains regular contact with clients to discuss areas of concern, report on deficiencies, and secure new assignments.
* Organizes and attends recurring meetings with clients, General Managers, and Relationship Managers.
* Directly manages allocated hours and expenses for assigned locations.
* Submits accurate monthly billing and ensures timely payment from clients.
* Conducts daily site inspections to ensure compliance with work specifications and quality assurance protocols.
* Reviews assignments with staff to guarantee tasks are performed correctly and quality of work is maintained.
* Ensures the safety of all personnel and equipment, reporting any accidents or property damage promptly.
* Manages equipment inventory, including keys, communication devices, and other assets.
* Develops and implements proactive maintenance programs for on-site equipment.
* Processes equipment and supplies orders, maintaining adequate stock levels.
* Analyzes operational efficiencies and collaborates with General Managers to improve and enhance standards, work schedules, etc.
* Trains and orients new personnel, maintains attendance records, and holds regular meetings to review performance, attendance, and health and safety issues.
* Administers corrective disciplinary action when necessary and resolves problems on site.
About You:
We seek a motivated individual with previous experience in Hospitality who can manage multiple priorities and execute tasks with minimal supervision. Experience working in a unionized environment and knowledge of Collective Agreements are highly valued. A valid driver's license and good driving record are essential requirements.