Position Overview
Full‐time role, fixed term until May 2027 (multiple roles available in 3 different teams). The role is in the Student and Scholarly Services department under the Chief Operating Officer portfolio at the University of Melbourne. Salary UoM 4 - $80,400 - $85,328 p.a. plus 17 % superannuation.
Responsibilities
* Serve as a key first contact for prospective and current students across phone, online and in‐person channels.
* Provide tailored guidance by matching students with suitable study options and clearly explaining complex admissions and enrolment requirements.
* Support current students through important administrative processes across the student lifecycle, ensuring a seamless experience at every stage.
* Collaborate with experts across the university to connect students with specialist support and deliver a consistently high‐quality service experience.
* Use Salesforce OneCRM and other student systems to manage cases, update records and contribute to shared knowledge resources.
* Collaborate with Recruitment, Admissions and Student Services colleagues to coordinate referrals, resolve complex issues and improve service processes.
Qualifications
* Hold a relevant tertiary qualification or comparable experience in student‐facing or customer service roles.
* Demonstrate confidence in using CRM and student systems, with strong Microsoft Office skills and openness to new technologies.
* Hold current valid work rights for Australia; visa sponsorship is not available for this role.
Benefits
Salary packaging, access to a range of discounted services including Bupa health insurance, and a range of cultural and recreational benefits such as discounts for the Melbourne Theatre Company.
Professional development opportunities, flexible working options, industry‐leading leave provisions and a family‐friendly work environment including on‐site childcare facilities.
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