Our purpose in Human Resources is to partner collaboratively with the hotel team to ensure that we deliver our vision and mission to be the most hospitable company in the world. With specific emphasis on the recruitment of the right people to deliver exceptional Guest experiences, managing the subsequent learning and development of our team and thus creating meaningful opportunities for all of our Team Members. We ensure that our team are happy in what they do and bring the Hilton Values to life in their interactions with guests and other team members. Working with other departments, we ensure that our team are rewarded and recognised for displaying those same values in their work. Managing our Diversity, Equal Opportunity Programs, and ensuring that our leadership teams display our common values in their interactions with our Team Members, we help foster a healthy, safe and productive environment for our team.What will I be doing?As the Human Resources Officer you are responsible for managing HR administration responsibilities to deliver an excellent team experience. You will also be required to interface with the HR system and support employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:Manage HR administration such as contracts, letters and personnel filesEnsure accurate information is fed into the bespoke HR systemAssist with employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capabilityEnsure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried outSupporting the hotel with departmental training requirements including inductions, work experience, careers fairs, and training materialsEnsure pay reviews/absence monitoring/wage queries are managed in line with company guidelinesOrganise team member events within the hotelAssist and resolve team member and management queriesHandle office telephone enquiriesUpdate all internal communicationsManage rewards, benefits and recognition programsManage Recruitment and OnboardingPartake in the roll out and facilitation of Learning and Development initiatives.What are we looking for?To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Previous experience in hospitality, preferably in hotelsTertiary qualifications in Human Resources or Hotel ManagementPositive attitudeGood communication and people skillsCommitted to delivering a high level of customer service, both internally and externallyExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work under pressureAbility to work on their own or in teamsWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Work LocationsHilton CairnsScheduleFull-timeBrandDoubletree by HiltonJobHuman Resources
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