Part Time, Permanent role with 25 hours per week | Flexible work arrangement
- Pyrmont Location - Option to WFH / Hybrid arrangment once training is complete
- $65K - $70K - pro rata for part time hours | On target bonuses
Our client is an innovative and exceptional leading Company, who specialize in printing, IT and Office Technology solutions. Working with big names in the IT space, our client has built solid partnerships over the years and the team is growing as a result.
Our client is looking for a
**Customer Support Representative** to join the fun & vibrant team located in Pyrmont and put your expert knowledge to use!
**The role**:
As a Customer Support Representative, your main goal is to focus on business needs and ensure a satisfactory outcome is delivered to the customers. This will provide you with value and support from the Company as a result. Some duties will include:
- Work as Level 1 Help Desk ensuring you listen and action accordingly.
- Liaising, recording & coordinating with external third parties.
- Record technical issues, faults and assist with resolving issues.
- Follow policies, procedures and provide consistent information.
- Raise cases, incidents and be proactive / efficient with this.
- Liaising with end customers to install devices / send instructions.
**Skills and requirements**:
- Previous Customer service and/or **Call Centre Experience**:
- Basic IT Knowledge is highly advantageous
- Strong Communication Skills, both verbal and interpersonal
- Strong Team player, sociable, values and willing to work together
- High attention to detail, proactive and dedicated individual
- Problem solving, intuitive, positive mindset and cooperative
- Open to change, assist with processes and provide insight / feedback
**What is in it for you?**
- $65K - 70K - pro rata
- Part Time role - 25 hours per week - Be flexible with hours
- Pyrmont Location in heart of Sydney City
- Young, Fun team with banter and good social element
- Training provided and on target bonuses also!
- Option to WFH / Hybrid after training
- Great progression opportunities and skill development
**Interested in the role?
📌 Customer Support Representative
🏢 Smaart Recruitment
📍 Sydney