As a Customer Service Associate, you will play a pivotal role in delivering exceptional customer experiences via multiple communication channels. Our team is dedicated to fostering strong relationships with customers and providing timely support.
Key Responsibilities
* Provide first-line technical assistance to customers through phone, email, chat, or social media platforms, ensuring seamless issue resolution.
* Handle customer orders for medical supplies and equipment, manage client account records, and track deadlines in web-based tools.
* Support cross-functional teams and develop positive customer relationships to drive revenue growth.
* Collaborate with departments to meet sales goals, document technical issues, and provide performance metrics to management.
Qualifications and Experience
* Minimum 1 year of related experience in customer-facing roles.
* Broad knowledge of routines and procedures to handle daily situations effectively.
* Ability to work independently with minimal supervision.
We strive to create an inclusive culture that values individual expression and diversity. If you're passionate about delivering top-notch customer service, we encourage you to apply now.