* We're seeking seasoned experts to lead our Life Insurance team in resolving complex complaints and achieving fair financial outcomes. This role requires exceptional negotiation, conciliation, and case investigation skills to resolve disputes efficiently and fairly.
* To succeed, candidates must possess a deep understanding of life insurance, legal principles, and complaint handling processes. A strategic mindset and ability to collaborate across teams are essential in aligning dispute resolution practices with our broader Operational Delivery strategy.
* The ideal candidate will have excellent communication skills, strong organisational abilities, and a high level of resilience and empathy. They will be able to work autonomously and as part of a close and supportive team, prioritising fairness, efficiency, and accessibility in all interactions.
* This role presents a unique opportunity to contribute to a culture that values fairness, efficiency, and accessibility, working closely with a diverse range of stakeholders to achieve positive outcomes.