Channel Communications & Engagement Advisor
The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.
The Channel Communications and Engagement Advisor is essential in supporting the retail and licensed venue networks through the execution of effective communications and engagement initiatives aligned to a defined strategy which is underpinned by valuable governance and document management practice.
With a channel-oriented focus, the purpose of your role is to support the functions of the broader Channel Engagement team including the development and management of content for the retailer/venue partner facing websites, coordination of the regular B2B communications, and the execution of administrative activities and events that support the Channel Experience & Development Lead.
What you'll do
- Support in the coordination, administration and execution of engagement activities to deliver increased participation and results, measured by regular Voice of Business Customer surveys.
- Manage the content and delivery of content through defined communication mediums including (but not limited to) network facing websites Retailers Web and Keno Connect.
- Maintain integrity of communication mediums through effective governance and execution of best practice document management principles.
- Proactively collaborate with internal stakeholders to support the seamless and timely development and design of content for the delivery of the communication and engagement strategy.
- Regularly audit communication platforms to ensure effective maintenance and ongoing integrity of documents and the content within.
- Collaborate with the Channel Delivery Teams to develop and implement strategies to increase and maintain engagement with network facing websites.
- Support the Channel Communications and Engagement team to ensure end to end communications and systems are aligned and embedded from the onboarding of new retailers and venue partners to the ongoing development of the existing networks.
- Provide activation and event coordination support to the Channel Experience and Development Lead as required.
- Regularly report in relation to key communication platforms, user access management and audience management and engagement.
- Manage troubleshooting and incident escalations relating to platforms managed by third-party suppliers.
- Provide support with day-to-day administrative functions of the Communications and Engagement Manager and Channel Experience and Development Lead.
- Support activities relating to business projects as directed.
What you'll bring
Qualifications
- A business or communications degree (desirable but not required).
Experience
- Experience in, or an understanding of retail management together with a knowledge of small business and the dynamics of the retail environment.
- Understanding of business systems and processes.
- Experience in, or an understanding of business communication methodologies and tools.
What you'll get
Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too!
The list is extensive but here are a few:
- Deliver extraordinary results while balancing work and life with our flex for great outcomes approach
- Find your balance with a variety of leave types such as cultural leave, flexi leave, volunteer leave, purchased leave and 18 weeks' parental leave for all new parents, regardless of gender or family type
- A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Statement of Support, employee inclusion networks and diversity memberships
- Support your health and wellbeing with our comprehensive (and free) app to support you and your family's mental and physical health
- Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities
- Ignite your potential with our dedicated learning and development platform with resources from leadership to technology to support your bright future
- Optimise your home office with our one-off home office reimbursement payment to maximise your remote workspace
About The Lottery Corporation
The Lottery Corporation Limited (ASX: TLC) is Australia's leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia.
We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past, present and future.
We're committed to providing a safe, respectful and supportive work environment where our people feel included and rewarded. This commitment extends to our recruitment process. We encourage candidates to let us know if we can make any accommodations, so the process more user friendly for them.
Studies have shown that people from under-represented backgrounds are less likely to apply for roles where they don't match the job description criteria exactly. If this role is of interest to you and you're ready to spark possibilities with The Lottery Corporation, but don't feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply.
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📌 Channel Communications & Engagement Advisor
🏢 The Lottery
📍 Brisbane City