We are seeking a highly motivated Customer Experience Champion to lead our customer service team and provide exceptional experiences for our customers.
Job Description
The Customer Experience Champion will be responsible for leading the customer service team, managing day-to-day operations, and ensuring that all customers receive an outstanding experience. This role involves collaborating with the Head of Customer Experience & Memberships to deliver exceptional service and memorable experiences for our customers. Additionally, the Customer Experience Champion will oversee the management of customer data, maintain accurate records, and support new staff members in understanding company values and policies.
Key Responsibilities:
* Lead the customer service team with visible leadership through direct customer-facing presence
* Manage customer relationships, resolve issues, and ensure excellent customer satisfaction
* Collaborate with the Head of Customer Experience & Memberships to develop strategies for improving customer experiences
* Maintain accurate records, manage data, and provide timely reports
* Support new staff members in understanding company values, policies, and procedures
Requirements:
To succeed as a Customer Experience Champion, you will need:
* Experience in managing and training teams
* Excellent communication and interpersonal skills
* Ability to work collaboratively with colleagues and stakeholders
* Strong problem-solving and conflict resolution skills
Benefits:
As a valued member of our team, you can expect:
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Competitive compensation and benefits package
What We Offer:
We offer a range of benefits to our employees, including:
* Flexible working arrangements
* Professional development opportunities
* Recognition and reward programs