Employment Type: Full-time, 8 months fixed-term (Parental Leave cover)
Location: Mildura VIC
Salary: $81,135.60 plus superannuation and salary packaging benefits
Flexible Work: Hybrid
About the Role
As a Client Services Officer (CSO), you'll be the vital cultural link between Aboriginal community members, VALS lawyers, and the courts. You'll help clients navigate the justice system, provide short-term case work, and connect them with essential services. This role is hands‐on, community‐focused, and deeply rewarding.
Key responsibilities include:
* Supporting clients in court and explaining legal processes in plain language.
* Assessing client needs and risks, and making warm referrals to other services.
* Providing transport assistance, welfare checks, and advocacy.
* Engaging with the local Aboriginal community and maintaining strong service networks.
* Representing VALS at community meetings and forums.
* Performing administrative tasks including case notes and reporting.
What we're looking for
* Certificate, diploma, or degree in community services, social work, or similar – or relevant experience with willingness to study (supported by VALS).
* Knowledge of the Victorian legal system and issues impacting Aboriginal communities.
* Strong community connections and engagement experience.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a multidisciplinary team.
* Computer literacy (Microsoft Office and client management systems).
Mandatory requirements
* Employee Working with Children Check
* Victorian Driver's License
* National Criminal History Check
* Proof of work rights in Australia
Why Join VALS
* 17.5% Leave Loading
* 5 additional days of annual leave on top of the standard 20 days
* Generous salary packaging up to $15,900 via Maxxia
* Opportunity to work alongside a passionate, culturally committed team
* Ongoing professional development and training opportunities
* A supportive, inclusive, and culturally safe workplace environment
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