Job Title: Store Operations Manager
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We are seeking a highly skilled and motivated individual to join our team as a Store Operations Manager. As a key member of our store leadership team, you will be responsible for ensuring the smooth day-to-day operations of the store, maximising sales opportunities through coaching and developing a team, maintaining store presentation and merchandising, and leading store safety.
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What You Will Do:
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* Assist with leading, coaching and developing a small team
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* Provide high level of customer service, assisting customers with product selection and technical advice
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* Build strong relationships with new and existing customers
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* Tint/prepare paint products to customer requirements
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* Maintain stock control and management of inventory
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* Act as escalation point for customer inquiries
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* Process POS and end of day transactions
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* Make local deliveries to trade customers as need using the company vehicle
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* Assist with in-store displays, store presentation and merchandising
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* Assist Sales team in growing trade, industrial and retail business
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* Drive safety first approach in store
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Requirements:
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Leadership skills complemented by an experience in coaching, developing and mentoring teams
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Previous experience working as a 2IC in a customer service role in retail/sales
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Strong people and customer engagement skills
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A genuine desire to deliver and be a leader for outstanding service
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Point of Sale (POS) system knowledge or appropriate tech-savvy
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Experience with stock handling and merchandising
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Effective time management and planning capability
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Resilience to handle work related pressures such as workload, pace or conflict
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Autonomy to either follow processes or make meaningful value-adding improvement
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An unrestricted driver's licence and the capacity to perform manual tasks e.g. lifting of 15 litre cans of paint.
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Benefits:
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50% off retail price of Haymes Paint manufactured products, including friends and family discounts
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6% Medibank Corporate discount
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20% New Balance discount
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Ongoing training and support
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Access to a range of workplace health and wellbeing initiatives
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Professional development opportunities
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Please apply by including a recent resume and responding to the selection questions.
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Applications will close when a suitable candidate is identified.
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For further information about the role or for a confidential discussion contact Regional Stores Operations Manager.
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We are a committed employer who values our employees and provides a supportive work environment.
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Our goal is to provide exceptional service to our customers while maintaining a safe and healthy work environment.
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We are an equal opportunity employer and welcome applications from all qualified candidates.
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